Transparency
Being clear and unambiguous about the organisation’s structure, operations and performance, both externally and internally, and maintaining a genuine dialogue with, and providing insight to, legitimate stakeholders and the market generally.
Our Governance Model
Our corporate governance model directs and manages our business activities to optimise performance, achieve regulatory compliance and deliver value for customers. The model and processes align valuesdriven management, which enables us to govern with integrity, accountability and transparency. Our Governance Model shows the relationships between our Minister, Commissioner, Managing Director and members of Corporate Executive.
Strategic Direction
Keeping WA Moving is our outcome-focused strategic direction guided by delivering value and meeting customers’ future needs. Our four main focus areas recognise the role our portfolio partners’ play and our role in helping to achieve an integrated transport solution for an efficient and user-friendly state-wide transport network.
| Focus | We are seeking to | It’s about |
|---|---|---|
 Customers |
Provide a transport network centred on what our customersneed and value. | Using data better to understand and communicate with ourcustomers |
| Offering real time information that will improvethe whole transport experience | ||
| Bringing people together to help us improve thetransport system. | ||
 Movement |
Improve the mobility of people and the efficiency offreight. | Realising economic benefits from improved freight productivityand corridor management |
| Improving the environment for cycling and walking,in other words looking beyond just vehicles | ||
| Using data to inform and make smarter choices | ||
| Looking at Intelligent Transport System accessacross the board whether it be in relation to public transport, increasinginter-modality or access to our natural resources | ||
| Ensuring the security of the transport networks inour regional communities. | ||
 Sustainability |
Develop a sustainable transport network that meetssocial, economic and environmental needs. | Improving the utilisation of existing road infrastructure |
| Reducing carbon emissions and the impact of noiseacross our network | ||
| Creating high quality public spaces that enrichcommunities and encourage transport options which improve the health of ourcommunities | ||
| Creating and identifying new funding and financingopportunities. | ||
 Safety |
Provide improved safety outcomes for all users of thetransport network. | Reducing the number of people killed or seriously injured onour roads |
| Integrating a holistic approach to road safetyfocussed on transformational change through a shared responsibility for asafe system based around the four cornerstones of safe road use; safe roadsand roadsides, safe speeds and safe vehicles | ||
| Improving safety for vulnerable road users. |
Internal Communication
We aim to improve channels of communication and provide accurate, pertinent and timely information to all staff state-wide. Transparent and timely communication promotes and enhances staff knowledge of the organisation and also trending economic, social and environmental topics affecting the State. We also boosted viewing of our iRoads intranet site more than 3 million page views for the year, a result of successful communications partnering within our organisation. Our next steps are to further evolve relationships with our regional staff and identify emerging digital technologies for enhancing engagement across the organisation.
Integrated Management System
Our Integrated Management System (IMS) includes our business systems and processes related to projects, contracts, supply, environment, occupational health and safety. This system has been certified under the Quality, Environment and Safety standards for a number of years. The integrated framework ensures a systematic approach to improving business performance and is based on quality management principles.
| Current Certification | |
|---|---|
| Standard | Processes |
| Quality Management System ISO 9001:2008 | Project Management |
| Contract Management | |
| Supply | |
| Corporate | |
| Environmental Management System ISO 14001:2015 | Environmental |
| Safety, Health and Wellbeing Management AS/NZS 4801:2001 | Safety, Health & Wellbeing |
In May 2016 we successfully achieved recertification for a further three years, with only low level audit findings and improvement opportunities identified. Previously we were certified to the Environmental Management System (EMS) ISO 14001:2004. An updated standard was introduced in 2015 with certified organisations having until 2018 to transition to the new standard. We have been recommended for re-certification to the 14001:2015 standard.
Our Quality Management System is currently certified to ISO 9001:2008. Similar to environment, a revised standard was introduced in 2015 and we are working towards certification to the new edition in preparation for our next audit. Key changes in the new standards reflect an increased focus on leadership and commitment by ‘Top Management’, evaluation of performance and continual improvement. To accompany the revised standards, we have reviewed and reissued our Environment Policy Statement and a new Quality Policy Statement.
During the year we also started developing the management system for Road Safety to ISO 39001. Our aim is to be compliant with the new Standard during 2017 and incorporate it within our Integrated Management System.
Internal Audit
Our Management Review and Audit Branch ensure controls are in place to safeguard our assets and financial interests. It provides independent, objective assurance and consulting activities reporting to the Management Review and Audit Committee chaired by the Managing Director. This committee is part of the high level governance arrangement meets every quarter. The role of the committee includes considering the audits and reviews performed by the Management Review and Audit Branch, ensuring audits and reviews are conducted in accordance with the Annual Audit Plan and reviewing and approving the Annual Audit Plan. Achievements during the last 12 months include:
- follow up audit of Integrated Service Arrangements Monthly Claims
- review of IT Security
- review of the ISA Assurance Framework
- review of payroll.
Statutory Audit
The Auditor-General of Western Australia audits our financial statements and key performance indicators for controls, compliance and assurance. The annual, external assessments provided to both Houses of Parliament are an independent opinion on our financial statements and whether they are presented in accordance with Australian Accounting Standards, Financial Management Act 2006 and the Treasurer’s Instructions.