Expanded Incident Response Service

The Incident Response Service has expanded services to cover the Metropolitan State Road Network 24/7 as part of a trial.

As Perth continues to grow, so does demand on our services to respond in a timely manner to incidents and debris on our roads. The Incident Response Service (IRS) has expanded to operate on weekends and cover more roads, allowing us to keep up with demand and keep our customers moving. This, in turn, improves journeys for our road users across the State Road Network. The current 12-month trial expansion which commenced in late February 2017 includes:

• New coverage for weekends, using the latest generation incident response vehicle and operations
• Comprehensive weekend coverage with both Saturday and Sunday covered from 7am to 6pm for Perth's freeways, highways and CBD roads
• Additional mid-week patrols, where applicable.

The changes grew from the Traffic Congestion Management Program evaluating the level of service and operating hours of our IRS, which was first launched in the Perth metropolitan network in November 2012. Prior to the service expansion IRS operations were Monday to Friday in Perth CBD from 7am to 6pm; Kwinana and Mitchell Freeways between Reid Highway interchange through to Roe Highway interchange from 5am to 7pm; and Graham Farmer Freeway and Northbridge Tunnel from 5.30am to 6.30pm

The first weekend of the expanded service saw IRS team members go above and beyond in the quest for excellent customer service. One of the nine incidents attended involved rescuing a woman whose motorised wheelchair had become bogged in deep sand at footpath works. The IRS team leapt into action, not only fixing the chair but assisting her in her journey home. Visit our website to see more information about the services the IRS team provide and to see videos of the teams in action.