Road Crews Go Above And Beyond

Our work crews provided excellent customer service for the community in a busy year on regional roads. Below is a small sample of some of their stories.

It has been a busy year on our regional roads with our work crews going above and beyond providing excellent customer services for the community. The following are just a few of the stories from across the state.

• Paul Marston from our Goldfields Esperance Region assisted a couple on holidays who had two tyres blow out, the last of which left them stranded between Norseman and Cocklebiddy. "Paul was fantastic; he sourced a spare tyre and remained with us until we were mobile once again. He was courteous, good humoured, honourable and knowledgeable."
• An interstate motorist caught in traffic following a truck crash at Nambeelup Brook Bridge, praised the South West Incident Response team. Following the incident on Forrest Highway, the Team handed out detailed printed instructions with directions to get back on-track after the detour. "Never have I experienced this, I am so appreciative of this service as a visitor who was not familiar with alternative routes."
• Our Port Hedland maintenance crew were praised by the Shire of Ashburton for assisting with Traffic Management at a truck fire which started a bushfire on Great Northern Highway near Auski Roadhouse. The emergency response team were thankful for the "crew undertaking their role effectively, allowing firefighters to focus on the incident not the traffic."
• Bruce Clarke and Andy Drummond-Hay (Central Earthmoving) were recognised for their kindness following their work on Brand Highway. "I had a near miss on Brand Highway just after Regan’s Ford. Andy and Bruce gave a great helping-hand, I would like to say thank you for having such kind people working for you."
• A mum travelling along North West Coastal Highway during school holidays was advised by staff members Paul Ryder and Warren Briandis that her tyre was flat when she pulled in for fuel at the Billabong Roadhouse. Paul and Warren checked all the tyres and swapped the flat tyre with the spare. She wrote in asking us to "thank the boys very much for their assistance, please."
• Paul Ryder, Mal Kelly and Steve Clark from our Carnarvon crew assisted a couple who became stranded after their vehicle and caravan rolled over on Minilya–Exmouth Road. The crew stayed with the couple until tow trucks arrived and, as this section of the network has no phone reception, used their satellite phones to call for help.
• A crew from Metropolitan North Maintenance carrying out programmed works on Roe Highway were thanked by Emergency Services following an incident in the area. After assessing the situation and contacting emergency services, the crew implemented a lane closure to protect those involved. Chris Hodgson who was nearby used the crew's first aid kit to tend to an elderly couple who had been injured in the accident, reassuring them until emergency services arrived. The couple are now doing well and were incredibly grateful for the assistance of the crew.

We are proud of our teams and the assistance provided to road users as part of our teams’ day-to-day work managing and maintaining the road network.