Our Performance

Target Achieved Target achieved
Target Not Achieved Not achieved - action is being taken
On Watch On watch
Target Target

Timely, accurate and meaningful performance information is an essential part of good management and assists in ensuring accountability and transparency while aiding us in our decision-making. The communication of our performance is part of our commitment to sustainable reporting and good governance. This scorecard provides a summary of how well we are performing on a wide range of issues material to our business and our customers. Whilst this provides a snapshot, more detailed information and other informative measures are included throughout the report.

Operational Performance
Status Level Of Achievement
Road Safety Program
target achieved % Community satisfaction of road safety
90%
target achieved Black Spot location indicator
8.43
target achieved % Contracts completed on time
77%
target achieved % Contracts completed on budget
93%
Road Efficiency and Road System Management Programs
target achieved % Community satisfaction
87%
Road network permitted for use by heavy vehicles target achieved B-double -27.5m %
97%
target achieved Double RT -27.5m %
97%
target achieved Double RT-36.5m %
80%
target achieved Triple RT-53.5m %
45%
% Network configuration target achieved Roads
92%
Bridges target achieved Strength
92%
target achieved Width
96%
target achieved % Contracts completed on time
68%
target achieved % Contracts completed on budget
93%
target achieved Average $ cost of network management per million vehicle kilometres travelled
5,291
State Development Program
target achieved Average return on construction expenditure
3.2
target achieved % Contracts completed on time
40%
target achieved % Contracts completed on budget
100%
Road Maintenance Program
target achieved % Smooth Travel Exposure
96%
target achieved % Community satisfaction road maintenance
84%
target achieved % Preventative maintenance indicator
87%
target achieved Average $ cost of network maintenance per lane-kilometre of road network
7,197
Community Access Program
target achieved % of the year that 100 per cent of Western Australia’s State Road Network is available
92%
target achieved % Community satisfaction with cycleways and pedestrian facilities
87%
target achieved % Contracts completed on time
100%
target achieved % Contracts completed on budget
100%
Business Activities
Status Level Of Achievement
Managing the Environment
target achieved % Environmental Management System compliance audits completed
100%
target achieved % State-wide clearing permit (CPS 818 and 817) audits completed
100%
target achieved Scope 1 and 2 Emissions (t CO2)
23,894
target achieved Community Perception of Sustainability
85%
Improving Customer Experience
target achieved % Community satisfaction with our overall performance
87%
target achieved % Calls self-serviced
16%
target achieved Customer Centre resolving enquiries at first point of contact
73%
Developing Our People and Know-How
target achieved Full-time equivalent (average)
1009.8
target achieved % Women in leadership positions, Level 6 and above
19.2
target achieved % Completion Individual Performance Agreements
94%
target achieved % Staff who believe innovation has improved
48%
Enhancing Safety Health and Wellbeing
target achieved Fatalities
0
target achieved % Incident Rate
98
target achieved Lost-time injury frequency rate
0.9