Our Outcomes

Timely, accurate performance information provides insights and can enable judgement on the effectiveness and efficiency of our services. We use performance measures as a tool to guide us to achieve or improve the results that matter.

This is a snapshot of how we are performing against our key areas of focus aligned with our operational activities as identified against our strategic direction; Keeping WA Moving. More information including multi-year trends and further analysis is included throughout the report.

Movement

Improve mobility of people and the efficiency of freight

Key Outcomes Sought	Results		Target	Actual	Status
Facilitation of economic and regional development	Return on expenditure exceeded target and is an improvement from last year's result		2.78	2.91
	Contracts completed on time exceeded target showing an improvement on last year		90	100
	Contracts completed on budget exceeded target showing continued strong performance		90	100
Improved community access and roadside amenity	A major bushfire in Boranup coupled with multiple flooding events in the Pilbara and Kimberley impacted on network availability		95	87
	Contracts completed on budget is within target		90	85
	Contracts completed on time is below target with the most common cause being due to increases in scope of works		90	46
A well-maintained road network	Community satisfaction with road maintenance is within target with a small decrease from last year		90	85
	Our preventative and proactive maintenance indicator met target		85	86
	Average $ cost of network maintenance per lanekilometre of road network is within target and higher than estimated		$7,900	$8,373
Reliable and efficient movement of people and goods	Road network permitted for use by heavy vehicles	B-double - 27.5 m	97	98
		Double road train - 27.5 m	97	98
		Double road train - 36.5 m	80	44
		Triple road train - 53.5 m	80	82
	The % of roads that meet network configuration continues to improve		92	94
	The % of bridges that meet strength requirements met the agreed target		94	94
	Contracts completed on time is below target and lower than last year's results		90	68
	Contracts completed on budget exceeded target showing continued strong performance		90	91
	Average $ cost of network management per million vehicle kilometres travelled came in higher than our target		$5,450	$6,701

Customers

Provide a transport network centred on what our customers need and value

Key Outcomes Sought	Results	Target	Actual	Status
Providing a transport network centred on what our customers need and value	Community satisfaction with Main Roads is within target with a slight decrease from last year	90	89
	We experienced a decrease in the number of customer subscriptions to our project updates as several large projects were completed	5% increase	33% decrease
	The target for resolving enquires at first point of contact with our customer information centre was achieved	80	98
A well-maintained road network	Community satisfaction with road maintenance is within target with a slight decrease from last year	90	85
Improved community access and roadside amenity	Community satisfaction with cycleways and pedestrian facilities met target	90	88
Provision of a safe road environment	Community satisfaction with road safety remains strong	90	91

Safety

Provide improved safety outcomes for all users of the transport network

Key Outcomes Sought	Results	Target	Actual	Status
Provision of a safe road environment	Contracts completed on time came in below target however delivered improved results from last year	90	72
	Contracts completed on budget exceeded our target showing continued strong performance	90	97
	Black Spot location indicator is within target and was a slight increase from last year	7.30	7.28