Performance Measures

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KEY PERFORMANCE INDICATORS

Introduction

Around the world governments and communities are seeking to better understand if the services being delivered by agencies are meeting the goals and outcomes expected of them. One way to determine this is through timely, accurate and meaningful performance information as an essential part of good management. Done well, this assists in improving accountability and transparency and aids us in our decision making. At Main Roads we use performance measurement to gain insight into, and make judgements about, the effectiveness and efficiency of the services we provided to the community.

We measure our progress in meeting strategic goals and outcomes, gather and analyse performance data and then use that data to drive improvements and successfully measure the deployment of actions into outcomes. Our measures support decision making by:

  • providing guidance and direction on how efficient and effective we are
  • indicating where improvements might be necessary
  • identifying potential areas of risk
  • determining if our customers are satisfied
  • measuring our success in delivering agreed Government goals and outcomes.

Our performance measures are integrated within a monthly evaluation and reporting process that is reviewed by our Corporate Executive Leadership team.

Alignment with Government Goals

Main Roads contributes towards the achievement of three broad goals identified by the Western Australian Government. We achieve the delivery of these goals through a service based outcome approach. We have six services that drive our outcome based decision making used to achieve the delivery of transport and road related services to our customers on behalf of the Government. This table illustrates the relationship between our services and desired outcomes, and the government goals they contribute to.

Main Roads Government Goals
Service Outcome

Road Safety

Infrastructure for community families access

A safe road environment

Improved community access and roadside amenity

Strong Communities

Safe communities and supported families

Infrastructure for State Development Facilitate economic and regional development

Future Jobs and Skills

Grow and diversify the economy, create jobs and support skills development

Road System Management

Road Efficiency Improvements

Road Network Maintenance

Reliable and efficient movement of
people and goods

 

A well maintained road network

Better Places

A quality environment with liveable and affordable communities and vibrant regions

In this report are agreed key effectiveness indicators which measure the extent of impact and success in the delivery of our services against the achievement of desired outcomes. The key efficiency indicators monitor the relationship between the services delivered and the resources used to produce our services.

Understanding our measures

The following provides a more detailed overview supporting two of the more prominent measures found in this report.

Community Perception

Four of the measures are derived from an annual Community Perceptions Survey that reflects the satisfaction levels of our customers in metropolitan and rural areas. These measures are Community Satisfaction with Main Roads, Road Safety, Provision of Cycleway and Pedestrian Facilities and Road Maintenance. An external research company collected the data by way of an online survey. The results are based upon a random and representative sample (age, gender and region) of 1,441 people (729 in the Metropolitan area and 712 in rural areas). When extending these results to estimate the percentage of satisfied Western Australians, the overall sampling error is +/ – 2.58% at the 95% confidence interval. The data is also weighted to reflect the actual population distribution based on ABS statistics. In each case, respondents rated Main Roads performance as terrible, poor, okay, good or excellent in terms of road safety, providing cycleway and pedestrian facilities, road maintenance and overall performance. The reported results represent only the total of okay, good and excellent.

On Time and On Cost

The delivery of infrastructure in a State that is as climatically and geologically diverse as Western Australia provides many challenges. Eight of our efficiency measures are based on reporting against the delivery of our contracts in terms of time and cost. To recognise the complexity in achieving this, and consistent with approaches taken in other road agencies, all reporting against these measures includes a 10% margin when calculating the final outcome.

Changes to the measures this period

There has been only one minor change to the methodologies underpinning our measures this financial year.

Network Configuration – Bridges

Bridges are assessed for strength and width using agreed criteria. This monitoring of bridge strength and width ensures a safe and efficient road network focussed on improved access and transport efficiencies. This measure is an indicator of the number of bridges that meet, or are above, the agreed criteria. The result is recorded as a percentage of the total number of bridges on main roads and highways. A modification was made to the methodology for Bridge strength criteria this year which resulted in a slight increase in the number of bridges meeting the criteria. The minor modification excluded the vehicle category of “quads” from the calculation due to these type of vehicles are rarely being used by operators and therefore not truly reflecting the access needs of the network. The change resulted in the number of bridges meeting the required rating rising from 92% to 94%. To reflect the change in methodology the prior year’s figures have been amended and are included in this report for consistency in reporting previous results.

Structure

The following table provides a summary of our service outcomes and measures for each indicator showing the trend over time as well as providing a status report as to how the results for 2017-18 compared against the targets from the State Budget Papers. The remainder of this section provides commentary on the efficiency and effectiveness indicators for each of the six outcome based services.

Summary of Key Performance Measures and Outcomes

    2015 2016 2017 2018
Target
2018
Actual
Road Safety
% Community Satisfaction of road safety 94 91 90 90 88
Black Spot location indicator 9.7 9.1 8.43 8.26 7.92
% of contracts completed on time 94 91 77 90 89
% of contracts completed on budget 94 87 93 90 92
Road Efficiency and Road System Management
% Community Satisfaction 96 91 87 90 88
Road network permitted for use by heavy vehicles

B Double – 27.5m %

Double RT – 27.5m %

Double RT-36.5m %

Triple RT-53.5m %

98

97

80

45

98

97

80

45

97

97

80

45

96

96

78

44

97

97

80

45

% Network configuration

Roads

91 91 92 90 92

% Network configuration

Bridges

Strength

Width

 

89

95

 

92

96

 

92

96

 

91

96

 

94

96

% of contracts completed on time 72 98 68 90 83
% of contracts completed on budget 100 98 93 90 100
Average $ cost of network management per
million vehicle km travelled
5,226 5,572 5,291 5,300 5,388
State Development
Average return on construction expenditure 5.6 4.2 3.2 2.6 3.3
% of contracts completed on time 100 100 40 90 75
% of contracts completed on budget 100 75 100 90 100
Road Maintenance
% Smooth Travel Exposure 96 N/A 96 N/A N/A
% Community Satisfaction road maintenance 95 88 84 90 82
% Preventative maintenance indicator 85 86 85 85 84
Average $ cost of network maintenance per lane kilometre of road network 6,776 7,177 7,753 7,250 9,129
Community Access
% of the year that 100% of the Main Roads’ State
road network is available
93 89 92 95 87
% Community satisfaction with cycleways and
pedestrian facilities
76 83 87 90 89
% of contracts completed on time 85 91 100 90 64
% of contracts completed on budget 92 100 100 90 100

Road Safety

Outcome: Providing a safe road environment

This service seeks to reduce the State’s road fatality rate to the lowest in Australia by minimising road factors contributing to road trauma and reducing the serious crash injury rate. We demonstrate this through the following measures:

  2018 Target 2018 Actual
% Community Satisfaction of road safety 90 88
Black Spot location indicator 8.26 7.92
% of contracts completed on time 90 89
% of contracts completed on budget 90 92

 

Effectiveness Indicators

Community Satisfaction with Road Safety

This indicator represents how satisfied the community is with Main Roads’ overall performance in area of road safety. The 2018 survey results show that Main Roads is still performing well in this area, achieving an 88% okay or better rating, only a slight, but not statistically significant, decrease from 2017. The Great Southern Region experienced the most significant drop in results however the Kimberley and the South West Region both saw improvements from 2017.

Black Spot Location Indicator

The indicator gives a measure of the number of locations on the road network that meet State Black Spot criteria based on an analysis of crash history. The measure uses a sliding window to determine whether the number of locations eligible for funding is increasing or decreasing, considering the amount of travel in the State. The four-year trend continues to show a gradual decline in the number of eligible black spot locations with the current result once again being the lowest recorded since the implementation of the Black Spot program in 2001, coming in below the estimated target.

Efficiency Indicators

Percentage of Contracts Completed on Time

This indicator represents the percentage of contracts delivered on time in the Road Safety Service. The result achieved was 89% against a target of 90%. There were eight contracts that were over time, two of which are works in progress, a third had a variation issued and as at 30 June had not been approved. Of the remaining five contracts, all were delayed due to inclement weather.

Percentage of Contracts Completed on Budget

This indicator represents the percentage of contracts delivered on budget in the Road Safety Service. The result achieved was 92%, which is slightly higher than the target of 90%. There were six contracts that exceeded budget, three have had variations issued and as at 30 June had not been yet approved whilst a further two contracts are being reviewed and are subject to further administrative analysis. The remaining contract was over budget due to pavement issues and works to correct it has been undertaken.

Efficiency and Road System Management

Outcome: Reliable and efficient movement of people and goods

The Efficiency Service seeks to improve the efficiency, capacity and utilisation of the existing road network whilst the Road System Management Service seeks to optimise real-time management of the network, provide traveller information, asset management planning and to support service delivery throughout the organisation. Together these services contribute to achieving the outcome. We demonstrate this through the following measures:

      2018 Target 2018 Actual
% Community Satisfaction     90 88
Road network permitted for use by heavy vehicles

B Double – 27.5m %

Double RT – 27.5m %

Double RT-36.5m %

Triple RT-53.5m %

96

96

78

44

97

97

80

45

% Network configuration Roads   90 92
% Network configuration Bridges

Strength

Width

91

96

94

96

% of contracts completed on time 90 83
% of contracts completed on budget 90 100
Average $ cost of network management per million vehicle km travelled 5,300 5,388

 

Effectiveness Indicators

Community Satisfaction

This indicator represents how satisfied the community is with Main Roads’ overall performance in the management and operation of the State road network. 88% of survey participants rated Main Roads’ performance as okay or better, a slight increase on 2017 results. Three regions either met or exceeded the 90% target with the Kimberley region achieving 96%. Wheatbelt had the lowest overall performance rating of 61%.

Road Network Permitted for use by Heavy Freight Vehicles

This indicator relates to the efficient movement of goods within Western Australia and the percentage of available State roads accessed by the following types of vehicles B-Doubles, Double road trains and Triple road trains. The use of larger vehicles with greater payloads can increase the overall efficiency of freight transport operations, resulting in lower transport costs. However, to maintain road safety and guard against infrastructure damage, restrictions are placed on some trucks. Because of the relatively high efficiency of these vehicles, the proportion of roads accessible to them is an important factor in the overall efficiency of freight transport in this State. Over the past four years the trend has remained relatively consistent with minor fluctuations in results attributed to changes in ownership of roads between State and Local Government.

Network Configuration-Roads

This indicator shows the percentage of travel undertaken on roads meeting specific criteria for seal width, carriageway width and curve rating. The indicator gives a measure of the ability of Main Roads to plan for and maintain roads to desirable standards. In 2018, 92% of travel was undertaken on roads meeting the seal width, carriageway width and curve rating criteria which is above the target of 90% for that period. The results over the four-year period are relatively consistent and demonstrate that Main Roads continues to plan and program works to address roads that are below the criteria.

Network Configuration – Bridges

Like the roads measure, bridges are assessed for strength and width using agreed investigatory criteria. The monitoring of bridge strength and width needs to ensure a safe and efficient road network relating to improved access and transport efficiencies. These measures are indicators for the number of bridges that meet, or are above, the investigatory criteria, recorded as a percentage of the total number of bridges on main roads and highways. Bridges that do not meet the investigatory criteria for strength or width are considered in assessing, scoping and prioritising works, as part of the ten-year bridge strategy. Strength – The results of this indicator show that 94% of the bridges meet the agreed criteria for strength against a target of 91%.

Width – In relation to width, 96% of bridges meet the criteria against a target of 96%. It should be noted that a minor modification was made to the methodology for Bridge strength criteria this year which resulted in a slight increase in the number of bridges meeting the criteria. The modification excluded the vehicle category of “quads” from the calculation due to these types of vehicle rarely being used by operators and therefore not truly reflecting the access needs of the network. Prior year’s figures have been amended and are included in this report for consistency in reporting previous results. The modified outcome for each previous year was immaterial i.e. less than a 2% change and is still meeting the respective years targets.

Efficiency Indicators

Percentage of Contracts Completed on Time

This indicator represents the percentage of contracts delivered on time in the Road Efficiency Service. The result achieved was 83%, which is below the target of 90%. Of the four contracts that were late, one is on hold pending further approvals being received, whilst two of the contracts were late due to contractor issues with resourcing and non conformance with Australian Standards for barrier railing. The final late contract was delayed due to inclement weather, an extension of time has since been granted however, at the time of reporting had not been approved. Percentage of Contracts Completed on Budget This indicator represents the percentage of contracts that were delivered on budget in the Road Efficiency Service. There are no contracts over budget for this Service therefore the result achieved was 100% which is above the target of 90%.

Average Cost of Network Management

This indicator measures the financial efficiency of the Road System Management program in terms of cost per million vehicle kilometres travelled to manage the road system. In order to compare current figures with previous years all figures have been adjusted and reported in terms of current year’s dollars. In respect of the current year, the result of $5,388 per million vehicle kilometres travelled is slightly higher than the target of $5,300.

State Development

Outcome: Facilitating economic and regional development

This service expands the road network in accordance with State and Commonwealth transport and land use strategies that will facilitate the economic and regional development of the State. We demonstrate this through the following measures:

  2018 Target 2018 Actual
Average return on construction expenditure 2.6 3.3
% of contracts completed on time 90 75
% of contracts completed on budget 90 100

Effectiveness Indicators

Return on Construction Expenditure

New road and bridge construction networks add to the capacity of the road network. Return on Construction Expenditure is based on Benefit Cost Ratio (BCR) estimates of a set of projects undertaken each year. It indicates the extent to which road and bridge construction expenditure will deliver future economic benefits to the community. This indicator represents the expenditure weighted BCR for the State Development Service and Road Efficiency Service for which a BCR has been calculated. The BCR came ahead of target with an expenditure weighted average result of 3.3 against the target of 2.6.

Efficiency Indicators

Percentage of Contracts Completed on Time

This indicator represents the percentage of contracts delivered on time in the State Development Service. The result achieved was 75%, which is below the target of 90%. There was only one contract late and this was due to the time taken in obtaining approvals from the Water Corporation for work around its infrastructure, this was further compounded by inclement weather resulting in delays in laying asphalt.

Percentage of Contracts Completed on Budget

This indicator represents the percentage of contracts delivered on budget in the State Development Service. There are no contracts over budget for this Service therefore the result achieved was 100% which is above the target of 90%.

Road Maintenance

Outcome: Providing a well maintained road network

This service seeks to maintain the existing road and bridge network by maximising asset life and minimising whole of life costs. We demonstrate this through the following measures:

  2018 Target 2018 Actual
% Smooth Travel Exposure N/A N/A
% Community Satisfaction road maintenance 90 82
% Preventative maintenance indicator 85 84
Average $ cost of network maintenance per lane kilometre of road network 7,250 9,129

Effectiveness Indicators

Community Satisfaction of Road Maintenance

This indicator represents how satisfied the community is with Main Roads’ overall performance in the maintenance of the State road network. 82% of survey participants rate our performance as okay or better, a slightly lower result than 2017. Regionally, South West and Kimberley were the two regions to improve on last year and the Metro region achieved the highest result, for the second year running, of 88%.

Preventative Maintenance Indicator

The Preventative Maintenance Indicator provides a measure of the proportion of sealed state road network which has a surfacing age younger than its optimal target age. The indicator provides a measure of proactive maintenance undertaken on the network on an annual basis, sections of the network with a surfacing age younger than target age are classified as ‘Good’. This year the analysis shows that 84% of the network is good which is just below the target of 85%, the overall result is slightly lower than previous year’s results. A review of the data identified an immaterial error in prior year calculations that overestimated the target age. The impact has seen variations of less than 2% over the last three years results. Prior year’s figures have amended and in each case, the outcome meets the target for those respective years.

Smooth Travel Exposure

This indicator is based on the percentage of travel undertaken on the State road network meeting specific roughness criteria. The period 2017-18 is a non-reporting period, the next result will be reported in 2018-19.

Efficiency Indicators

Average Cost of Network Maintenance per Lane Kilometre of Road Network

This indicator identifies the financial efficiency of road and roadside maintenance works by showing the cost per lane kilometre to maintain acceptable travel conditions on the State roads. In determining the cost basis expenditure on structures and infrastructure depreciation has been excluded. In order to compare current figures with previous years all figures have been adjusted and reported in terms of current year’s dollars which can influence the trend result. This year’s result shows a variance against the target with the result being higher than estimated. Contributing factors towards the higher result include additional funding being made for resealing and rehabilitation works along with additional work from natural disasters, more than double last year’s expenditure.

Community Access

Outcome: Improving community access and roadside amenity

This service seeks to provide infrastructure that will increase personal mobility and community access. We demonstrate this through the following measures: 2018

  2018 Target 2018 Actual
% of the year that 100% of the Main Roads’ State road network is available 85 87
% Community satisfaction with cycleways and pedestrian facilities 90 89
% of contracts completed on time 90 64
% of contracts completed on budget 90 100

Effectiveness Indicators

Unplanned Road Closure on the State Road Network

Generally 100% of Main Roads Road sealed network is available to all road users; however, there are unplanned road closures due to a number of reasons including flooding, cyclones, bushfires and major road crashes, which may vary in duration. The availability of the sealed road network is measured as a percentage of calendar days that the whole network is available to the road user. Closure is determined by measuring the number of whole days (24 hours commencing from the time the road is closed) that any section of the sealed road network is closed. This year the road network was available 87% of the year, which exceeds the 85% target. The greatest number of closures was in the Great Southern region reflecting the September and October flooding event.

Community Satisfaction with Cycleways and Pedestrian Facilities

This indicator represents how satisfied the community is with Main Roads’ performance in the construction, maintenance and management of cycleways and pedestrian facilities. Of the four community satisfaction indicators, Cycleways and Pedestrians is the only one to show an upward trend, with 89% of participants rating it as okay or better in 2018. Regionally, results in the Metro, Pilbara, South West and Wheatbelt have all improved since 2017.

Efficiency Indicators

Percentage of Contracts Completed on Time

This indicator represents the percentage of contracts delivered on time in the Community Access Service. The result achieved was 64%, which is below the target of 90%. Of the four contracts that were late two are still works in progress whilst of the remaining two, one was delayed to issues with installation of drainage whilst the second contract was delayed due to large volumes of waste on site and procurement delays with materials not being supplied on time.

Percentage of Contracts Completed on Budget

This indicator represents the percentage of contracts delivered on budget in the Community Access Service. The result achieved was 100% which is above the target of 90%.