Around the world, governments and communities are seeking to understand whether services delivered by agencies meet expected goals and outcomes.
One way to determine this is through timely, accurate and meaningful performance information. Done well, this assists in improving accountability and transparency and aids in our decision-making. We use performance measurement to gain insight into, and make judgements about, the effectiveness and efficiency of the services we are providing. Communication of our performance is part of our commitment to sustainable reporting and good governance.
The following scorecard provides a summary of how well we are performing on a wide range of issues material to our business and our customers. Whilst this provides a snapshot, more detailed information and other measures are included throughout the report.
Objectives
Movement: Improve mobility of people and the efficiency of freight
Customers: Provide a transport network centred on what our customers need and value
Safety: Provide improved safety outcomes for all users of the transport network
Sustainability: Develop a sustainable transport network that meets social, economic and environmental needs
Future Jobs and Skills Grow and diversify the economy, create jobs and support skills development
State Development
Facilitation of economic and regional development
Our target for the average return on which road and bridge construction expenditure will deliver future economic benefits to the community was exceeded and continues to improve
Contracts completed on time came in below target but significantly improved compared to last year
Contracts completed on budget exceeded our target showing continued strong performance
Our People
To attract develop and sustain organisational capability through our people
Full-time equivalents (average)
Our People
We exceeded our target in respect to women in leadership positions at Level 6 and above but more work remains
There was a high level of completion of Career Conversations coming in just under our target
Our people
Achieved
More work to do
On track
Target
Key Outcomes Sought
Results
Government Goal
Strong Communities Safe communities and supported families
Road Safety
Provision of a safe road environment
Community satisfaction with road safety is performing well coming within our target but slightly lower than last year
Contracts completed on time came in within our target and was an improvement on last year
Contracts completed on budget exceeded our target showing continued strong performance
Black Spot location indicator exceeded our target continuing strong performance
Community Access
Improved community access and roadside amenity
Community satisfaction with cycleways and pedestrian facilities came within our target and has improved since last year
Percentage of the year that 100 per cent of Main Roads State Road Network was available came within our target
Contracts completed on budget exceeded our target showing continued strong performance
Contracts completed on time was below our target and a drop from last year’s result
Enhancing Safety, Health and Wellbeing
Consistently leading safe outcomes
There were no Fatalities last year
Our Lost-time injury frequency rate was below target but increased on previous years results
Our Incident rate was below target
We exceeded our target of helping injured workers returning to work within 13 weeks
We exceeded our target of helping injured workers returning to work within 26 weeks
Improving Customer Experience
Providing a transport network centred on what our customers need and value
Community satisfaction with Main Roads came within our target and has decreased slightly since last year
The aim to continue to increase the number of calls self-serviced was not achieved this year but did improve compared to last year
The target for resolving enquires at first point of contact with our customer information centre was not achieved and was lower than last year
Achieved
More work to do
On track
Target
Key Outcomes Sought
Results
Government Goal
Better Places A quality environment with liveable and affordable communities and vibrant regions
Road Maintenance
A well-maintained road network
Community satisfaction with road maintenance came in below our target with a slight decrease from last year
Preventative and proactive maintenance undertaken on the network came within our target and is consistent with previous year’s results
Average $ cost of network maintenance per lane kilometre of road network was higher than our target due to the impact of natural disasters
Road Efficiency and Road Management
Reliable and efficient movement of people and goods
Community satisfaction with Main Roads came within our target however has decreased slightly since last year
Road network permitted for use by heavy vehicles
B-double –– 27.5 m %
Road network permitted for use by heavy vehicles
Double Road Train
Double Road Train -– 36.5 m %
Triple Road Train -– 53.5 m %
% Network configuration
Roads
Bridges
Strength
Width
Contracts completed on time came in below target but continues to improve compared to last year
Contracts completed on budget exceeded our target showing continued strong performance
Average $ cost of network management per million vehicle kilometres travelled came in just above our target
Managing the Environment
Protecting and enhancing the natural environmental and social values in all our activities
Percentage of state-wide clearing permit audits of compliance completed (CPS 818 and 817) continues to meet our target
Scope 1 and 2 Emissions (t CO2) are lower than expected and come in well under target
Community satisfaction with our sustainability practices came just below target with a slight increase from last year
Community satisfaction of our intent towards managing our impact on the environment came within our target
