Our Business Model

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We aspire to provide world class outcomes for the customer through a safe, reliable and sustainable road-based transport system.

Click on the graphic below for more information on how we deliver this.

Our Business Model What we rely on The value we create What we do OUR FOCUS
What we do The value we create What we rely on Our Focus

What we rely on

We draw upon key resources and relationships in the management of our business model

Our people

Strong leadership within a diverse, inclusive and values-driven workforce that operates in a safe environment with the right skills, capability and training

Know-how

A strong culture that recognises and cultivates innovation taking up the challenges ahead

Assets

A well-maintained road-based transport network that is safe, reliable and sustainable, centred on what our customers need and value

Network performance

Improving the mobility of people and the efficiency of freight through a well-managed and reliable road network

Natural resources

The environmental resources used in delivering our services

Financial capital

Sources of funding and appropriations utilised

Customers

Putting the customer and their experience at the centre of everything we do

The value we create

We consider the wider value delivered because of our services

Our Focus

'Keeping WA Moving' Sets our Future Direction

To achieve our Aspiration, the following four areas create a focus on delivering value, based on customer and stakeholder needs. These areas recognise the role our portfolio partners play and our own in helping to achieve integrated transport solutions for an efficient and user-centred state-wide transport network. Our focus in each area is:

Customers

Provide a transport network centred on what our customers need and value.

Movement

Improve mobility of people and the efficiency of freight

Sustainability

Develop a sustainable transport network that meets social, economic and environmental needs

Safety

Provide improved safety outcomes for all users of the transport network.

Value Chain

Strategic Asset Management

Corporate, policy, funding and project planning

Network Asset Operations

Operation of road network

Asset Maintenance

Maintenance of the road network

Asset Upgrades / Contruction

Deliver public roads infrastructure

Road Network Use

Use of the road network itself

  • Within organisation
  • Through relationships
  • Customer impact