We have continued to explore and seek to explain how we create value through the lens of the International Integrated Reporting <IR> Framework. We have identified seven capitals that reflect the key resources that are inputs to our business. This business model reflects the achievement of our Aspiration through Keeping WA Moving, our strategic direction, which in turn drives the delivery of our services to the community resulting in the value we create through our activities.


Provide a transport network centred on what our customers need and value


Improve mobility of people and the efficiency of freight


Provide improved safety outcomes for all users of the transport network


Develop a sustainable transport network that meets social, economic and environmental needs

Our Aspiration

We aspire to provide world class outcomes for the customer through a safe, reliable and sustainable transport system.

Keeping WA Moving Road Safety Road Management Road Efficiency State Development Road Maintenance Community Access Business Activities 92% Community satisfaction in services $426M Customers Financial Capital Know-how Our People Natural Resources Assets Network Performance What we create What we deliver Key resources What we do Recycled material $563M in services delivered $1.4B in assets in payments $1.753B Customers Plan Build Maintain Operate total state road availability 89%
Our People

1,140 employees of which 31 per cent are female and 23 per cent based in regional areas

1,140 employees of which 31 per cent are female and 23 per cent based in regional areas

45 development employees from existing programs and invested $3.6m on external innovation and research

$49.6b in assets comprising 18,625km of roads and management of 1,960 bridges

1,024 traffic signals, supported by more than 3,600 sensors and beacons and 550 CCTV cameras

1,006 activities screened for environmental and heritage impacts

Received $2.3b in funding and invested $1.2b in capital works

2.6m Western Australians, 55,848 email enquiries through CIC, 6.6M Facebook reach, 6.19M website visits

Provision of a safe road environment

Reliable and efficient movement of people and goods

Reliable and efficient movement of people and goods

Facilitation of economic and regional development

A well maintained road network

Improved community access and roadside amenity

Exemplary environmental management, stakeholder engagement and development of our employees

92% Community satisfaction

Improved safety at 152 Blackspot locations.

2% increase in community satisfaction with road safety

$563m in services delivered

93% of all travel on the network meeting configuration standards.

2.6% improvement in inbound morning efficiency

Recycled material

90% community satisfaction with Main Roads.

13% increase in the issue of restricted access vehicle permits

$1.4b in assets

Delivery of our largest road project – NorthLink WA and return on investments exceeded our target

$426m in services

89% community satisfaction. Increased the extent of the network younger than its optimal age from 84% to 85%

89% total state road availability

Community satisfaction with cycleways and pedestrian facilities at 91%. Principal shared paths increase 17% to 299 kilometres

$1.753b in payments

4,900 suppliers. $62 million spent with Aboriginal business. Estimated CO2 emissions due to congestion reduced by 7,000 tonnes

Our Values

Are the foundation upon which our organisation is built. They represent our culture, guide our behaviours, and influence decision-making and relationships with each other, our customers and partners.

Roads matter

Taking pride in managing the road network for the benefit of the community.

Working together

Enhancing relationships and teamwork.

Excellence in Customer Service

Understanding and providing what is important to our customers.

Embracing Challenge

Anticipating and taking up challenges.


Delivering the highest standards of service and expertise.


Respecting and supporting our customers, the community and each other.

Key Resources 

This table shows the alignment between the six capitals identified in the Integrated Reporting <IR> Framework and how we have aligned them to reflect our own business activities and how we represent them in this report. The identification of these Key Resources, or capitals, demonstrates that we rely on more than just financial and human resources to deliver value to our customers.

Resource Referred to in report Capitals What it means for our business
Our people

Our People

Enhancing Safety, Health and Wellbeing


Strong leadership of a diverse and inclusive values-driven workforce that is operating in a safe environment and has the right skills, capability and training



A strong culture that recognises and cultivates innovation taking up the challenges ahead


Operational Performance


A well-maintained road-based transport network that is safe, reliable and sustainable centred on what our customers need and value

Network performance

Improving the mobility of people and the efficiency of freight through a well-managed and reliable road network

Natural resources

Managing the Environment


The environmental resources used in delivering our services

Financial capital

Financial Overview

Financial Statements


Sources of funding and appropriations utilised


Improving Customer Experience

Social and relationship

Putting the customer and their experience at the centre of everything that we do

Value Chain

Our value chain demonstrates the primary activities in our business model and indicates where our most significant economic, environmental or social impact or value occurs. We have included in this model an additional dimension showing the interactions as we transition from activities within our organisation, through to recognising the importance of the relationships we have with our suppliers, stakeholders and the community and ultimately the customer impact or value creation outcome.

Strategic Asset Management

Corporate, policy, funding and project planning

Within Organisation

Network Asset Operations

Operation of road network

Within Organisation

Asset Maintenance

Maintenance of the road network

Through relationships

Asset Upgrades/Construction

Deliver public roads infrastructure

Through relationships

Road Network Use

Use of the road network itself

Customer Impact

Our Performance

The results listed in the model recognise the value created by our activities and relate directly to the seven key resources. Measures that reflect the value creation process exist for each of our services and business activities and more information is included in the Operational Performance section.