How We Create Value
Download this section (391 KB)We have continued to explore and seek to explain how we create value through the lens of the International Integrated Reporting <IR> Framework. We have identified seven capitals that reflect the key resources that are inputs to our business. This business model reflects the achievement of our Aspiration through Keeping WA Moving, our strategic direction, which in turn drives the delivery of our services to the community resulting in the value we create through our activities.
Our Aspiration
We aspire to provide world class outcomes for the customer through a safe, reliable and sustainable transport system.
1,140 employees of which 31 per cent are female and 23 per cent based in regional areas
1,140 employees of which 31 per cent are female and 23 per cent based in regional areas
45 development employees from existing programs and invested $3.6m on external innovation and research
$49.6b in assets comprising 18,625km of roads and management of 1,960 bridges
1,024 traffic signals, supported by more than 3,600 sensors and beacons and 550 CCTV cameras
1,006 activities screened for environmental and heritage impacts
Received $2.3b in funding and invested $1.2b in capital works
2.6m Western Australians, 55,848 email enquiries through CIC, 6.6M Facebook reach, 6.19M website visits
Provision of a safe road environment
Reliable and efficient movement of people and goods
Reliable and efficient movement of people and goods
Facilitation of economic and regional development
A well maintained road network
Improved community access and roadside amenity
Exemplary environmental management, stakeholder engagement and development of our employees
92% Community satisfaction
Improved safety at 152 Blackspot locations.
2% increase in community satisfaction with road safety
$563m in services delivered
93% of all travel on the network meeting configuration standards.
2.6% improvement in inbound morning efficiency
Recycled material
90% community satisfaction with Main Roads.
13% increase in the issue of restricted access vehicle permits
$1.4b in assets
Delivery of our largest road project – NorthLink WA and return on investments exceeded our target
$426m in services
89% community satisfaction. Increased the extent of the network younger than its optimal age from 84% to 85%
89% total state road availability
Community satisfaction with cycleways and pedestrian facilities at 91%. Principal shared paths increase 17% to 299 kilometres
$1.753b in payments
4,900 suppliers. $62 million spent with Aboriginal business. Estimated CO2 emissions due to congestion reduced by 7,000 tonnes
Our Values
Are the foundation upon which our organisation is built. They represent our culture, guide our behaviours, and influence decision-making and relationships with each other, our customers and partners.
Roads matter
Taking pride in managing the road network for the benefit of the community.
Working together
Enhancing relationships and teamwork.
Excellence in Customer Service
Understanding and providing what is important to our customers.
Embracing Challenge
Anticipating and taking up challenges.
Professionalism
Delivering the highest standards of service and expertise.
Family
Respecting and supporting our customers, the community and each other.
Key Resources
This table shows the alignment between the six capitals identified in the Integrated Reporting <IR> Framework and how we have aligned them to reflect our own business activities and how we represent them in this report. The identification of these Key Resources, or capitals, demonstrates that we rely on more than just financial and human resources to deliver value to our customers.
| Resource | Referred to in report | Capitals | What it means for our business |
| Our people |
Human |
Strong leadership of a diverse and inclusive values-driven workforce that is operating in a safe environment and has the right skills, capability and training |
|
| Know-how |
Intellectual |
A strong culture that recognises and cultivates innovation taking up the challenges ahead |
|
| Assets |
Manufactured |
A well-maintained road-based transport network that is safe, reliable and sustainable centred on what our customers need and value |
|
| Network performance |
Improving the mobility of people and the efficiency of freight through a well-managed and reliable road network |
||
| Natural resources |
The environmental resources used in delivering our services |
||
| Financial capital |
Financial |
Sources of funding and appropriations utilised |
|
| Customers |
Social and relationship |
Putting the customer and their experience at the centre of everything that we do |
Value Chain
Our value chain demonstrates the primary activities in our business model and indicates where our most significant economic, environmental or social impact or value occurs. We have included in this model an additional dimension showing the interactions as we transition from activities within our organisation, through to recognising the importance of the relationships we have with our suppliers, stakeholders and the community and ultimately the customer impact or value creation outcome.
Strategic Asset Management
Corporate, policy, funding and project planning
Within Organisation
Network Asset Operations
Operation of road network
Within Organisation
Asset Maintenance
Maintenance of the road network
Through relationships
Asset Upgrades/Construction
Deliver public roads infrastructure
Through relationships
Road Network Use
Use of the road network itself
Customer Impact
Our Performance
The results listed in the model recognise the value created by our activities and relate directly to the seven key resources. Measures that reflect the value creation process exist for each of our services and business activities and more information is included in the Operational Performance section.
