Our Outcomes
Timely, accurate and meaningful performance information provides Government and the communities we serve insights and judgements on the effectiveness and efficiency of how well we are doing in delivery of our services.
Done well, good performance information assists in improving accountability and transparency and aids decision-making. We recognise that to manage our business effectively we have to access information and report against different dimensions of value using interconnected information across multiple key resources. This integration of reporting strengthens governance, ensures we focus on the issues that are material to our business and customers and helps to identify and mitigate risks earlier.
The following scorecard provides a snapshot of how well we are performing against our key outcomes. More information and other measures are included throughout the report.
Movement
Improve mobility of people and the efficiency of freight
Customers
Provide a transport network centred on what our customers need and value
Safety
Provide improved safety outcomes for all users of the transport network
Sustainability
Develop a sustainable transport network that meets social, economic and environmental needs
State Development
Facilitation of economic and regional development
Our target for the average return on which road and bridge construction expenditure will deliver future economic benefits to the community was exceeded and continues to improve
We exceeded our contracts completed on time target and significantly improved on previous years
Contracts completed on budget exceeded our target and was higher than last year
Our People
To attract, develop and sustain organisational capability through our people
We exceeded our target in respect to women in leadership positions at Level 6 and above, however it was a slight decrease since last year
There was a high level of completion of Career Conversations coming in just under our target but remains consistent with previous years
Key Resources Resource label
Achieved
More work to do
Target
Road Safety
Provision of a safe road environment
Community satisfaction with road safety is performing well exceeding our target and consistent with last year’s result
Contracts completed on time came in below target but has increased upon last year’s result
Contracts completed on budget exceeded our target showing continued strong performance
Black Spot location indicator exceeded our target and is consistent with previous results
Community Access
Improved community access and roadside amenity
Community satisfaction with cycleways and pedestrian facilities was above our target and is consistent with last year’s result
Percentage of the year that 100 per cent of the state Road Network was available came in under our target with a decrease from last year
Contracts completed on budget exceeded our target showing continued strong performance
The contracts completed on time target was not achieved, due to various factors including inclement weather and design changes
Enhancing Safety, Health and Wellbeing
Consistently leading safe outcomes
There were no Fatalities last year
0
Enhancing Safety, Health and Wellbeing
Our Lost-time injury (LTI) and/or disease incidence rate target was not achieved
0.28
Enhancing Safety, Health and Wellbeing
Our Lost-time injury and severity rate target was not achieved
33.3
Enhancing Safety, Health and Wellbeing
We did not achieve our target of helping 100 per cent of our injured workers return to work within 13 weeks
66
Enhancing Safety, Health and Wellbeing
We met our target of helping injured workers return to work within 26 weeks
100
Enhancing Safety, Health and Wellbeing
Improving Customer Experience
Providing a transport network centred on what our customers need and value
We achieved our target for Community satisfaction demonstrating a consistent level with previous outcomes
90
Improving Customer Experience
The aim to continue to increase the number of customer subscriptions to our project updates was achieved
14% increase
Improving Customer Experience
The target for resolving enquires at first point of contact with our customer information centre was achieved
90
Improving Customer Experience
Key Resources Resource label
Achieved
More work to do
Target
Road Maintenance
A well-maintained road network
Community satisfaction with road maintenance came in within our target and was a slight decrease from last year
Our preventative and proactive maintenance undertaken on the network indicator target was met and is consistent with previous year’s results
Average $ cost of network maintenance per lane-kilometre of road network target was achieved and was lower than estimated
Road Efficiency and Road Management
Reliable and efficient movement of people and goods
Community satisfaction with Main Roads target was achieved however was a small decrease on last year’s result
90
Road Efficiency and Road Management
Road network permitted for use by heavy vehicles
B-double — 27.5 m %
98
Road Efficiency and Road Management
Double Road Train — 27.5 m %
97
Road Efficiency and Road Management
Double Road Train — 36.5 m %
81
Road Efficiency and Road Management
Triple Road Train — 53.5 m %
45
Road Efficiency and Road Management
Roads
93
Road Efficiency and Road Management
Bridges
Strength
94
Road Efficiency and Road Management
Width
96
Road Efficiency and Road Management
Contracts completed on time was below our target and considerably lower than previous results
77
Road Efficiency and Road Management
Contracts completed on budget exceeded our target showing continued strong performance
100
Road Efficiency and Road Management
Average $ cost of network management per million vehicle kilometres travelled came in higher than our target
6,427
Road Efficiency and Road Management
Managing the Environment
Protecting and enhancing the natural environmental and social values in all our activities
Percentage of state-wide clearing permit compliance audits completed CPS 818 continues to meet our target
100
Managing the Environment
Scope 1 and 2 Emissions (t CO2 ) are lower than expected and continue to come in under target
26,257
Managing the Environment
Community satisfaction with our sustainability practices was slightly below target with a decrease from last year
89
Managing the Environment
Targets of community satisfaction with our performance managing the environmental impacts in our activities was achieved and remains at a consistent level with previous years
90
Managing the Environment
Key Resources Resource label
Achieved
More work to do
Target