Our outcomes

Timely and accurate performance information is crucial for gaining valuable insights and assessing how effective and efficient our services are. In this snapshot, we provide an overview of how we are performing in our key areas of focus.

This is all aligned with our strategic direction Keeping WA Moving and the four strategic areas of focus. For a deeper understanding, throughout the report we have included more information such as multi-year trends and in-depth analysis.

Movement

Improve mobility of people and the efficiency of freight

Key Outcomes Sought	Results		Target	Actual	Status
Facilitation of economic and regional development	Return on expenditure was lower than the target and lower than last year’s result		2.78	2.31
	Contracts completed on time exceeded target showing an improvement on last year		90	100
	Contracts completed on budget exceeded target showing continued strong performance		90	100
Improved community access and roadside amenity	Major flooding events in the Kimberley significantly impacted on network availability		95	75
	Contracts completed on budget was below target and lower than previous years' results		90	83
	Contracts completed on time is below target but an improvement on last year		90	58
A well-maintained road network	Community satisfaction with road maintenance is below target with a small decrease from last year		90	82
	Our preventative and proactive maintenance indicator exceeded target		85	89
	Average $ cost of network maintenance per lane-kilometre of road network is higher than the target		$8,600	$10,232
Reliable and efficient movement of people and goods	Road network permitted for use by heavy vehicles	B-double - 27.5 m	97	98
		Double road train - 27.5 m	97	98
		Double road train - 36.5 m	80	82
		Triple road train - 53.5 m	45	45
	The % of roads that meet network configuration continues to improve		93	94
	The % of bridges that meet strength requirements met the agreed target		94	94
	Contracts completed on time is below target and lower than last year's results		90	59
	Contracts completed on budget is within target showing continued strong performance		90	85
	Average $ cost of network management per million vehicle kilometres travelled came in higher than our target		$6,800	$7,128

Customers

Provide a transport network centred on what our customers need and value

Key Outcomes Sought	Results	Target	Actual	Status
Providing a transport network centred on what our customers need and value	Community satisfaction with Main Roads is within target with a slight decrease from last year	90	88
	We experienced an increase in the number of recipients to our project update emails, this is despite sending fewer project updates	5% increase	14% increase
	The target for resolving enquires at first point of contact with our customer information centre was achieved	80	98
A well-maintained road network	Community satisfaction with road maintenance is below target with a slight decrease from last year	90	82
Improved community access and roadside amenity	Community satisfaction with cycleways and pedestrian facilities slightly decreased from last year	90	86
Provision of a safe road environment	Community satisfaction saw a slight decrease from last year	90	89

Safety

Provide improved safety outcomes for all users of the transport network

Key Outcomes Sought	Results	Target	Actual	Status
Provision of a safe road environment	Contracts completed on time came in below target however delivered improved results on last year	90	77
	Contracts completed on budget is within our target	90	86
	Black Spot location indicator had a slight decrease from last year	7.03	7.09
For information on what we have done to develop a sustainable transport network meeting social, economic and environmental needs go to the Sustainability Chapter.