About Us

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How We Create Value

We have identified seven Key Resources that are inputs to our business. The value creation model reflects the achievement of our Aspiration through Keeping WA Moving, which in turn drives the delivery of our services to the community, resulting in the value we create through our activities.

Value Creation Model


Provide a transport network centred on what our customers need and value


Improve mobility of people and the efficiency of freight


Develop a sustainable transport network that meets social, economic and environmental needs


Provide improved safety outcomes for all users of the transport network

Our Aspiration

We aspire to provide world class outcomes for the customer through a safe, reliable and sustainable transport system


Keeping WA Moving What we create What we deliver Key resources What we do Customers Plan Build Maintain Operate Customers Assets Network performance Financial capital Natural resources Our people Know-how Road Safety Road Efficiency Road Management State Development Road Maintenance Community Access Business Activities 93%community satisfaction $589Min services delivered 92%community satisfaction Increase in assets $4.6B in services $438M total state road availability 84% in payments $2.2B

2.6 million Western Australians, 70,014 email enquiries through CIC, 4.5 million website visits

2.6 million Western Australians, 70,014 email enquiries through CIC, 4.5 million website visits

54.2 billion in assets comprising 18,695 kilometres of roads and management of 1,297 structures

1,021 traffic signals supported by more than 4,500 sensors and beacons and 600 CCTV cameras

Received $4.1 billion in funding and invested $1.4 billion in capital works

1,206 activities screened for environmental and heritage impacts

1,237 employees of which 31 per cent are female and 25 per cent are based in regional areas

100 new development employees and 203 participants in sprayed seal and widening training

Provision of a safe road environment

Reliable and efficient movement of people and goods

Reliable and efficient movement of people and goods

Facilitation of economic and regional development

A well maintained road network

Improved community access and roadside amenity

Exemplary environmental management, stakeholder engagement and development of our employees

93% community satisfaction

Improved safety at 127 blackspot locations.

4,300 kms of works started to prevent crashes

$589M in services delivered

93% of all travel on the network meeting configuration standards.

13% increase in traffic flow over Narrows inbound morning efficiency

92% community satisfaction

94% of bridges met standard strength criteria.

3% increase in the issue of restricted access vehicle permits

$4.6B Increase in assets

Manuwarra Red Dog Highway creating jobs boosting tourism, improving access and increasing productivity in the Pilbara

$438M in services

89% community satisfaction. Increased the extent of the network younger than its optimal age from 85% to 87%

84% total state road availability

Community satisfaction with cycleways and pedestrian facilities at 89%. Principal shared paths increase by 5% to 313 kilometres

$2.2B in payments

6,124 suppliers. $76.7 million spent with Aboriginal business. 2,753 tonnes crumbed scrap rubber bituminous binders used

Our Values

Are the foundation upon which our organisation is built. They represent our culture, guide our behaviours, and influence decision-making and relationships with each other, our customers and partners.

Roads matter

Taking pride in managing the road network for the benefit of the community.

Working together

Enhancing relationships and teamwork.

Excellence in Customer Service

Understanding and providing what is important to our customers.

Embracing Challenge

Anticipating and taking up challenges.


Delivering the highest standards of service and expertise.


Respecting and supporting our customers, the community and each other.

Key Resources

This table shows the alignment between the six capitals identified in the Integrated Reporting <IR> Framework and how we have aligned them to reflect our own business activities and how we represent them in this report.

Resource Referred to in report Capitals What it means for our business
Our people

Our People


Strong leadership of a diverse and inclusive values-driven workforce that is operating in a safe environment and has the right skills, capability and training


Enhancing Safety, Health and Wellbeing


A strong culture that recognises and cultivates innovation taking up the challenges ahead




A well-maintained road-based transport network that is safe, reliable and sustainable centred on what our customers need and value

Network performance

Improving the mobility of people and the efficiency of freight through a well-managed and reliable road network

Natural resources

Managing the Environment


The environmental resources used in delivering our services

Financial capital

Financial Overview

Financial Statements


Sources of funding and appropriations utilised


Improving Customer Experience

Social and relationship

Putting the customer and their experience at the centre of everything that we do

Our Performance

The results listed in the model recognise the value created by our activities and relate directly to the seven key resources. Measures that reflect the value creation process exist for each of our services and business activities and more information is included in the Operations Section