We have identified seven Key Resources that are inputs to our business. The value creation model reflects the achievement of our Aspiration through Keeping WA Moving, which in turn drives the delivery of our services to the community, resulting in the value we create through our activities.
Value Creation Model
Customers
Provide a transport network centred on what our customers need and value
Movement
Improve mobility of people and the efficiency of freight
Sustainability
Develop a sustainable transport network that meets social, economic and environmental needs
Safety
Provide improved safety outcomes for all users of the transport network
Our Aspiration
We aspire to provide world class outcomes for the customer through a safe, reliable and sustainable transport system
2.6 million Western Australians, 70,014 email enquiries through CIC, 4.5 million website visits
2.6 million Western Australians, 70,014 email enquiries through CIC, 4.5 million website visits
54.2 billion in assets comprising 18,695 kilometres of roads and management of 1,297 structures
1,021 traffic signals supported by more than 4,500 sensors and beacons and 600 CCTV cameras
Received $4.1 billion in funding and invested $1.4 billion in capital works
1,206 activities screened for environmental and heritage impacts
1,237 employees of which 31 per cent are female and 25 per cent are based in regional areas
100 new development employees and 203 participants in sprayed seal and widening training
Provision of a safe road environment
Reliable and efficient movement of people and goods
Reliable and efficient movement of people and goods
Facilitation of economic and regional development
A well maintained road network
Improved community access and roadside amenity
Exemplary environmental management, stakeholder engagement and development of our employees
93% community satisfaction
Improved safety at 127 blackspot locations.
4,300 kms of works started to prevent crashes
$589M in services delivered
93% of all travel on the network meeting configuration standards.
13% increase in traffic flow over Narrows inbound morning efficiency
92% community satisfaction
94% of bridges met standard strength criteria.
3% increase in the issue of restricted access vehicle permits
$4.6B Increase in assets
Manuwarra Red Dog Highway creating jobs boosting tourism, improving access and increasing productivity in the Pilbara
$438M in services
89% community satisfaction. Increased the extent of the network younger than its optimal age from 85% to 87%
84% total state road availability
Community satisfaction with cycleways and pedestrian facilities at 89%. Principal shared paths increase by 5% to 313 kilometres
$2.2B in payments
6,124 suppliers. $76.7 million spent with Aboriginal business. 2,753 tonnes crumbed scrap rubber bituminous binders used
Our Values
Are the foundation upon which our organisation is built. They represent our culture, guide our behaviours, and influence decision-making and relationships with each other, our customers and partners.
Roads matter
Taking pride in managing the road network for the benefit of the community.
Working together
Enhancing relationships and teamwork.
Excellence in Customer Service
Understanding and providing what is important to our customers.
Embracing Challenge
Anticipating and taking up challenges.
Professionalism
Delivering the highest standards of service and expertise.
Family
Respecting and supporting our customers, the community and each other.
Key Resources
This table shows the alignment between the six capitals identified in the Integrated Reporting <IR> Framework and how we have aligned them to reflect our own business activities and how we represent them in this report.
| Resource | Referred to in report | Capitals | What it means for our business |
| Our people |
Human |
Strong leadership of a diverse and inclusive values-driven workforce that is operating in a safe environment and has the right skills, capability and training |
|
| Know-how |
Intellectual |
A strong culture that recognises and cultivates innovation taking up the challenges ahead |
|
| Assets |
Manufactured |
A well-maintained road-based transport network that is safe, reliable and sustainable centred on what our customers need and value |
|
| Network performance |
Improving the mobility of people and the efficiency of freight through a well-managed and reliable road network |
||
| Natural resources |
Natural |
The environmental resources used in delivering our services |
|
| Financial capital |
Financial |
Sources of funding and appropriations utilised |
|
| Customers |
Social and relationship |
Putting the customer and their experience at the centre of everything that we do |
Our Performance
The results listed in the model recognise the value created by our activities and relate directly to the seven key resources. Measures that reflect the value creation process exist for each of our services and business activities and more information is included in the Operations Section
