Overview

Our Outcomes

Timely, accurate performance information provides insights and can enable judgement on the effectiveness and efficiency of our services.

The following scorecard provides a snapshot of how well we are performing against our key areas of focus aligned with our operational activities as identified against our strategic direction – Keeping WA Moving. More information including multi-year trends and further analysis is included throughout the report.

Movement – Improve mobility of people and the efficiency of freight

Assets Network performance Financial capital Our people Know-how

Key Outcomes Sought	Results		Target	Actual	Status
Facilitation of economic and regional development	Our target for the average return on expenditure was not met		4.2	3.2
	Contracts completed on time came within target with a decrease from last year		90	83
	Contracts completed on budget exceeded our target showing continued strong performance		90	100
Improved community access and roadside amenity	Floods and fires had an impact on how often 100% of the network was available		95	84
	Contracts completed on budget performed strongly, exceeding our target		90	100
	The contracts completed on time exceeded our target and was higher than last year		90	100
A well-maintained road network	Community satisfaction with road maintenance improved with one of our best results		90	89
	Our preventative and proactive maintenance indicator achieved its highest rate ever		85	87
	Average $ cost of network maintenance per lane-kilometre of road network target was achieved and was lower than estimated		8,800	8,121
Reliable and efficient movement of people and goods	Road network permitted for use by heavy vehicles	B-double – 27.5 m	97	98
	Road network permitted for use by heavy vehicles	Double Road Train –-36.5 m	80	82
	The % of roads that meet network configuration standards improved		92	93
	The % of bridges meeting strength requirements met the agreed target		94	94
	The % of bridges meeting width requirements met the agreed target		96	96
	Contracts completed on time is below target and lower than previous results		90	72
	Contracts completed on budget exceeded our target showing continued strong performance		90	97
	Average $ cost of network management per million vehicle kilometres travelled came in higher than our target		4,539	6,748

Key Resources

Achieved More work to do

Customers – Provide a transport network centred on what our customers need and value

CustomersOur peopleKnow-how

Key Outcomes Sought	Results	Target	Actual	Status
Providing a transport network centred on what our customers need and value	Customer satisfaction with Main Roads has increased since last year	90	92
	We increased the number of customer subscriptions to our project updates	5% increase	19% increase
	The target for resolving enquires at first point of contact was achieved	80	96
A well-maintained road network	Community satisfaction with road maintenance improved with one of our best results	90	89
Improved community access and roadside amenity	Community satisfaction with cycleways and pedestrian facilities remains strong	90	89
Provision of a safe road environment	Community satisfaction with road safety has increased	90	93

Key Resources

Achieved More work to do

Safety – Provide improved safety outcomes for all users of the transport network

Assets Network performance Financial capital Our people Know-how

Key Outcomes Sought	Results	Target	Actual	Status
Provision of a safe road environment	Contracts completed on time came in below target	90	64
	Contracts completed on budget showed continued strong performance	90	95
	Black Spot location indicator is within our target and was a slight decrease	7.30	7.22

For information on what we have done to develop a sustainable transport network that meets social, economic and environmental needs go to the Sustainability section.

Key Resources

Achieved More work to do