Our Outcomes

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Governments and communities seek to understand if agency services are meeting expected goals and outcomes. One way to determine this is timely, accurate and meaningful performance information.

Done well, this assists in improving accountability and transparency and aids decision-making. We use performance measurement for insights and judgements on the effectiveness and efficiency of services we are providing. Communication of our performance is part of our commitment to sustainable reporting and good governance.

The following scorecard provides a summary of how well we are performing on a wide range of issues material to our business and our customers. Whilst this provides a snapshot, more detailed information and other measures are included throughout the report.

Movement: Improve mobility of people and the efficiency of freight

Customers: Provide a transport network centred on what our customers need and value

Safety: Provide improved safety outcomes for all users of the transport network

Sustainability: Develop a sustainable transport network that meets social, economic and environmental needs

Government Goal - Future Jobs and Skills

Grow and diversify the economy, create jobs and support skills development

State Development

Facilitation of economic and regional development

Our target for the average return on which road and bridge construction expenditure will deliver future economic benefits to the community was exceeded and continues to improve

4.1

Contracts completed on time came in below target but remained stable compared to last year

Contracts completed on budget exceeded our target but was lower than last year

Our People

To attract, develop and sustain organisational capability through our people

Headcount

1083

We exceeded our target in respect to women in leadership positions at Level 6 and above, and this has increased since last year

There was a high level of completion of Career Conversations coming in just under our target

We exceeded our target in relation to the percentage of staff who have knowledge that innovation is part of our guiding principles

Achieved
More work to do
On track
Target

Government Goal - Strong Communities

Safe communities and supported families

Road Safety

Provision of a safe road environment

Community satisfaction with road safety is performing well exceeding our target and improving on last year’s results.

Contracts completed on time came in below target and has decreased from last year’s result

Contracts completed on budget exceeded our target showing continued strong performance

100

Black Spot location indicator exceeded our target and is consistent with previous results

7.46

Community Access

Improved community access and roadside amenity

Community satisfaction with cycleways and pedestrian facilities was above our target and is continuing on an upward trend.

Percentage of the year that 100 per cent of the state Road Network was available came in under our target but has improved from last year’s result

Contracts completed on budget exceeded our target showing continued strong performance

100

Contracts completed on time was below our target, but significantly improved compared to last year.

Enhancing Safety, Health and Wellbeing

Consistently leading safe outcomes

There were no fatalities last year.

Our Lost-time injury (LTI) and/or disease incidence rate target was achieved with continued improvement

0.196

Our Lost-time injury and severity rate target was achieved

We exceeded our target of helping injured workers return to work within 13 weeks

100

We met our target of helping injured workers return to work within 26 weeks demonstrating consistent performance

100

Improving Customer Experience

Provising a transport network centered on what our customers need and value

We achieved our target for community satisfaction with Main Roads and it has increased slightly since last year

The aim to continue to increase the number of customer subscriptions to our project updates was achieved with more than double the amount recorded last year.

increased by 141%

The target for resolving enquires at first point of contact with our customer information centre was achieved and significantly improved compared to last year

Achieved
More work to do
On track
Target

Government Goal - Better Places

A quality environment with liveable and affordable communities and vibrant regions

Road Maintenance

A well-maintained road network

Community satisfaction with road maintenance came in within our target and has improved since last year.

Preventative and proactive maintenance undertaken on the network came within our target and is consistent with previous year’s results

Average cost of network maintenance per lane-kilometre of road network was higher than our target due to the impact of natural disasters

9,428

Road Efficiency and Road Management

Reliable and efficient movement of people and goods

Community satisfaction with Main Roads target was achieved and has increased slightly since last year

Road network permitted for use by heavy vehicles (B-Double - 27.5m)

Road network permitted for use by heavy vehicles (Double Road Train - 27.5m)

Road network permitted for use by heavy vehicles (Double Road Train - 36.5m)

Road network permitted for use by heavy vehicles (Triple Road Train - 53.5m)

% Network configuration - Roads

% Network configuration - Bridges Strength

% Network configuration - Bridges Width

Contracts completed on time exceeded our target and has improved compared to last year

100

Contracts completed on budget exceeded our target however was a small decrease on last year’s result

Average $ cost of network management per million vehicle kilometres travelled came in over our target

6,195

Managing The Environment

Protecting and enhancing the natural environmental and social values in all our activities

Percentage of state-wide clearing permit audits of compliance completed continues to meet our target

100

Scope 1 and 2 Emissions (t CO ) are lower than expected and continue to come in under target

25,110

Community satisfaction with our sustainability practices exceeded our target with an increase from last year

Community satisfaction of our intent towards managing our impact on the environment target was achieved and was an improvement on last year

Achieved
More work to do
On track
Target