Our OutcomesDownload this section (4.3 MB)
Governments and communities seek to understand if agency services are meeting expected goals and outcomes. One way to determine this is timely, accurate and meaningful performance information.
Done well, this assists in improving accountability and transparency and aids decision-making. We use performance measurement for insights and judgements on the effectiveness and efficiency of services we are providing. Communication of our performance is part of our commitment to sustainable reporting and good governance.
The following scorecard provides a summary of how well we are performing on a wide range of issues material to our business and our customers. Whilst this provides a snapshot, more detailed information and other measures are included throughout the report.
Movement: Improve mobility of people and the efficiency of freight
Customers: Provide a transport network centred on what our customers need and value
Safety: Provide improved safety outcomes for all users of the transport network
Sustainability: Develop a sustainable transport network that meets social, economic and environmental needs